Answers to Commonly Asked Questions

Q & A - Looking for Work

What does Select do?

SELECT is a full-service recruitment, staffing and HR solutions agency focused on both employer and job seeker needs.

Who does Select work with?

We work with Top Talent. We screen for Job seekers who are dedicated, have a solid work history and a good work ethic in conjunction with the traits that our clients are seeking for their positions.

When I apply, does Select guarantee me a job?

No! While we would love to place everyone who submits their resume, our commitment to success means that we are only able to contact those job seekers who meet our clients’ employment needs. While registered with Select we still encourage you to continue an active job search through other methods. We can partner with you, but we can’t do it for you. We will:

  • Keep you posted regarding new positions through regular email contact
  • Be a tool to use in your job search
  • Be a confidential means for you to apply for work
  • Provide you with access to relevant employment information
  • Give you access to the hidden job market
  • Promote current, available top talent candidates to our key clients

I have never used an employment agency before. What are the benefits?

At Select, we partner with hundreds of companies throughout Southern Alberta. We recruit for positions unadvertised and unavailable through other conventional mediums. When employers are unable to handle the recruitment process due to time constraints and cost management, they call upon Select to alleviate this stress. Once you have registered and have been selected for an interview, we are keeping an ear to the ground to find you that perfect match. Also, your resume and qualifications are electronically filed in our database so if a job becomes available, we are able to see your resume with a simple click!

What do I pay for your services? How much does it cost to register?

There is no cost to you, as our services are provided FREE of charge to all job seekers. Companies hire us to find great employees on their behalf.

What kind of jobs do you offer?

We place qualified individuals in all types of professions and industries. This generally includes industrial, technical, administrative, sales and professional positions on a Temporary, Temp-to-Perm, and Direct Hire basis. Our main target is employers located in Southern Alberta.

What is involved in the registration process? How do I register?

Our registration process is quick and easy and completed online (link). If your experience and employment history are matched with that of an available position, one of our recruiters will then invite you for an interview to discuss your employment objectives and how your experience might benefit our employers.

You have a job posted on your job board that I am interested in. How do I apply?

First, you must register and then apply to the specific position online.

Do I need a resume?

Yes, a resume is required, formatted in a Word document. If you do not have a resume, please contact our office to determine how we can assist you. (link to Teamworks)

Will I hear from SELECT after registering?

As much as we would like to connect with everyone, unfortunately we are unable to do so. If your skills do not match our current requirements, our online registration process creates your profile in our database, which we can reference for future consideration. However, if your profile is of interest to us we will contact you to discuss this further.

Will I hear from Select after submitting my job application?

While we endeavour to respond to all candidates, we are not able to speak to every applicant in the competition. Therefore, only those short-listed for a position will be contacted.

How long will I have to wait before I am called for a job?

Since we do not know when a client will call with an opening for someone with your skill set, we cannot guarantee how long it will take before a job is available. As long as your file is active, we will call you with positions that match your employment criteria and skills sets. It is the responsibility of the Job Seeker to stay in touch and review our job board regularly. First preference will be given to those who actively communicate with us.

How can I stay informed about open positions?

Many of our positions will be posted online. Simply visit the Job Board (link) section of our web site.

What does short-listing involve?

Short-listing may include an interview, skills testing, and reference checks. The time varies according to the demands of the position; however, in some cases, the short-listing process may take up to 2 hours.

What documents should I bring with me to the interview?

Beyond what is included in the online application, we like to see anything that can help highlight the skills and qualifications you bring to potential employers such as: trade tickets, a portfolio with examples of your work, credentials, letters of recommendation and references.

Is this a real job interview?

Absolutely! We work with businesses who hire us to find the right employee for their company. Interviewing with a Select Recruiter is a way to expand your opportunities and have someone personally recommend you for positions and companies. Our interview and assessment of your skills and experience will be used to market you to suitable roles. We only present candidates that we feel best meet the requirements of the position. It is very important to present yourself well in the interview.

Do I need to be professionally dressed when I come to Select?

Dress as you would if you were interviewing with a prospective employer. Remember: first impressions are long-lasting!

Why am I required to complete assessments?

We use your assessment results to showcase your skills to our clients. It also helps us to make an appropriate match between your skill set and the positions available. This is to ensure that you are not underutilized or overwhelmed in a position that does not fit. If you have any questions or concerns please contact us to discuss.

What type of assessments will I be required to complete?

We customize each assessment session depending on your experience and the position you are seeking. The following are some examples:

  • Keyboarding speed and accuracy
  • Editing and proofreading
  • Following written instructions
  • Data Entry
  • Software knowledge such as Microsoft Word, Excel, Outlook, PowerPoint and Access
  • Accounting knowledge, such as AP, AR, General Accounting, Bookkeeping and Payroll
  • Psychological Testing
  • Psychometric Evaluations

What is screening?

Screening is a very important element of the recruitment process. Every business has unique requirements for staff. Office culture, working environment and required skills vary from business to business. Our role in seeking exceptional candidates for employers is to identify overall ‘fit.’ The screening process is achieved through interviewing, assessing skill-set (eg. software skills, typing speed) and checking a candidate’s employment references.

What happens to my resume and personal information after I register with Select?

Your information will be entered into our password protected database. When a new job is posted, our recruiters can access your file with a simple click. No personal information will be released without your consent. Please see our Privacy Policy (link) for more information.

If you should find employment elsewhere, we ask that you let your recruiter know so that your status will be changed to ‘employed’ in our system. This allows us to track which candidates in our network are ready and willing to accept job offers. However, if you wish we can still keep you informed of additional opportunities and what is happening in our community.

If I have registered with Select before and want to re-register, what should I do?

If you have already registered with Select, please call or email our office to explain that you would like to re-activate your file. By letting us know this in advance, we can expedite your call, schedule an appointment to meet, and update your information. You do not need to set up a new file.

Q & A - Already Registered with Select

What does Temping mean?

From time to time, employers require short-term help or would rather contract an employee as opposed to hiring them as part of their staff. Often these vacancies arise as a result of a staff member taking holidays or an overload / backlog of work that has exceeded the capacity of the existing staff. In this instance, the employer will call upon SELECT to ‘temporarily’ fill these gaps, without actually hiring that person onto their payroll.

Working as a temporary worker at a company has its advantages. Being a temp can be a great way to update your skills, gain valuable work experience, and have a flexible lifestyle. It also provides the opportunity to prove yourself and potentially gain a full time position.

What does Temp-to-Perm mean?

Temp-to-Perm means you have been assigned to a temporary job assignment, with the possibility of being hired on by the employer. This is meant to be a long-term assignment, as long as you fulfill your obligations as an employee, and the employer is interested in utilizing your services on a more permanent basis. As a temporary employee, you will work for Select. If your assignment converts to a hire, you will become an employee of the company for which you are working.

Am I guaranteed to work on a temporary basis?

No. We work for a variety of employers with changing staffing needs and we cannot guarantee you regular employment. However, we do our best to ensure that top performing temps stay busy and have first pick of the opportunities available. Keep in mind that the more flexible you are in your expectations, the more likely we will be able to keep you working.

How can I increase my chances of obtaining a position?

Applicants with an updated resume, strong interview skills, and a solid work history that matches our employers’ needs have a greater chance of being considered for a job. Keep in regular contact and inform us of any changes in your employment situation.

How long before I find a temporary position?

First we need to evaluate if your skills and qualifications meet the job orders we receive. If so, it will then depend on your flexibility, skills, experience, availability and the employers’ needs. Often job seekers who are available immediately will start a position the very next day; however, every circumstance is different.

How often should I contact your office regarding my availability for work?

As positions you are well suited for become available, Select will contact you. However, if you have any questions or concerns, please feel free to contact our office at any time. You are also encouraged to stay in touch with your recruiter weekly to keep them informed of your job status.

Who should I call if I am running late for an assignment or cannot make it because I am sick?

Let your recruiter know IMMEDIATELY! If this individual is not available, ask to speak with another available recruiter. If it is after business hours, leave a voicemail message and we will notify the employer.

What if I am on an assignment and decide it is not for me?

We realize that not every job will be a good fit; sometimes you will not know this until you have tried the position. If you are on a job assignment and find it is not going to work for you, we ask that you contact us immediately. We expect our employees to work with us and stay at an assignment long enough for us to find a replacement solution, but we will attempt to remedy the situation as quickly as possible. As with any interaction, communication is key. We expect open communication from you and you can expect the same from SELECT.

While filling a Temp role what happens if the employer offers me a job. Can I accept?

If the position meets what you are looking for, then congratulations! All you need to do is contact your Select recruiter and we will coordinate the details with your new employer. Please keep in mind that employers sign an agreement to compensate Select when we have successfully found a new employee for them. For your part, the Employment Agreement that you sign upon registering also outlines that you will agree to contact us if you are offered a position. Communication is key, so just keep us informed and we will look after the rest.

How do I get paid?

If you are working on a temporary assignment with Select, you will be asked to complete a weekly time sheet and get it to our office—in person or by fax—by Monday at 4:30pm. You are paid weekly, every Friday, by direct deposit.

Who determines the rate I am paid?

The pay rates we offer are determined by our clients and vary by assignment. We pay our employees the rate our clients allow us to bill. Pay levels differ at each company and are based on location, job description, candidate experience, and market conditions.

What happens if my timecard is late?

To meet our payroll deadline and be paid on Friday we must receive your timecard by Monday at 4:30pm. If your time card is late it will be processed the following week.

What kind of benefits do you offer to Temporary and Temp-to-Perm employees?

Being a temp can qualify you for our Health and Benefits plan. For more details please discuss this with our payroll department. Other benefits that we provide include: our Referral Program, iSELECT Rewards Program and participation in our yearly recognition events.

When do I qualify for overtime?

As per Alberta Labour Standards, overtime is paid if you work more than 8 hours per day or 44 hours per week, whichever is greater. Always get approval from your on-site supervisor before working any overtime. Overtime MUST be pre-approved in order for you to get paid.

How do I qualify for stat holiday pay?

There are a number of qualifiers that are unique to temp employees:

  • You are normally scheduled to work the day on which a stat holiday falls
  • You have worked with Select for at least 30 full-time shifts within the last year
  • You have worked 5 of the previous 9 days (same day of work e.g.: Monday)
  • You have worked your “normally scheduled work day” prior to and following the stat holiday. See Alberta Employment Standards for more information. (link)

Why am I required to produce ID and a SIN card when I interview with a Recruiter?

Some positions require a security and/or credit check, and copies of your ID are required to complete this process. To work on a temporary basis we require a copy of your actual SIN within three days of your start date, to ensure legal entitlement to work in Canada.

Do you have employment for applicants with work/student visas?

It is important that you make us aware of any restrictions or limitations for employment due to a work visa. We have successfully employed many new Canadians or visitors, but require a copy of the visa and government-issued identification upon registration.

What does Direct Hire mean?

Direct Hire means that Select is facilitating the recruitment process on behalf of an employer. If we think your skills and experience are a good fit, we will check with you to see if you would be interested in the job. If you are interested, we will then forward your information to our client for consideration. Select will then work with you and our client to schedule interviews and facilitate the hiring process. If our client decides to make you an offer, and you accept, you will work directly for our client.

How can I increase my placement opportunities?

Respond to our requests for further information, reference lists or resume improvements promptly, arrive on time for your interview and be prepared to respond to questions regarding your career goals, related areas of expertise and salary expectations. If you exemplify professionalism, have exceptional communication skills, a proven track record, a fantastic attitude, and are actively motivated to make a change, we will discuss with you the potential we have to promote you to clients even if positions aren’t currently available.

How long will it be before I find a permanent position?

This will depend on our current client needs in relation to your goals, flexibility and urgency to make a change. Our goal is to connect you with a position that fits you as soon as possible, but this can range from a couple of days to several months. We look forward to providing you with a service that will compliment (not replace) your already active job search!

When I apply for a job will it be the only one that I am considered for?

That is the great thing about registering with Select: you will be considered for all of the roles that fit your objectives and are appropriate for your knowledge and skill level. We have many different positions available and they change on a daily basis. We will consider you for all of the roles that fit you and our employers.

If I am hired by an employer, who pays me?

If you have been hired in a full-time, permanent position you will sign a letter of offer presented to you by your Select Recruiter on behalf of your new employer. Your new employer will pay you according to the terms outlined in this offer letter.

Will my search for a new opportunity be confidential?

At Select your information is always confidential – no questions asked. We understand that everyone has unique circumstances. That is why we take extra care to keep your personal information and the details regarding your search private. This allows you to keep up to date on positions of interest and apply without compromising your confidentiality.